Liudmila Ganzha
May 11, 2017 | 5 min read

Long time, no speak! Hehe, partying, drinking, lying on the beach were not the reasons why we fell off the radar for some months. Inspired by your phenomenal response, we thought of all the ways to make our product better, more functional, and classy!

 So what’s new?

                                             FOR YOUR CLIENTS

We’ve completely redesigned our platform! Say hello to an incredibly modern and stylish HelpCrunch!

Let’s face it – today we all live in messengers. HelpCrunch makes visitors feel at home, just like they are using their favorite app, such as WhatsApp, Viber, Facebook Messenger etc.

image

Сute emojis and stickers. Make chatting even more personal, vibrant, and fun with our cool-looking emojis and stickers.

image

Friendly avatars. Let users see they are talking to a real person behind the screen – and build trust.

image

Typing insight. Prevent visitors from leaving chat by showing that you’re already responding. They’ll know it’s worth waiting. You’ll also see if a customer is typing and take immediate action if they’ve gone inactive.

image

File sharing. Illustrate an issue and speed-up your customer support by exchanging files with your customers.  Don’t trouble yourself with external links, screenshot apps, or email attachments.

image

                             

                                            FOR YOUR AGENTS

We’ve restyled our dashboard turning it into shared collaboration inbox that’s super fresh and intuitive. You can enjoy a bird’s eye view of all the agents and conversations and manage all communication in one place. Have a look at some new features:

Advanced customization options let you match the chat widget with the look and feel of your site or brand. Choose among lots of new wallpapers, button shapes, and colors. Read more

image

Chat unbranding. Now you can hide the “Made with love at HelpCrunch”  label on ALL premium plans and make the chat appear an integral part of your website.

image

Localizations. Speak your customer’s language – HelpCrunch is already translated into popular lgs. You can also make up your own phrase lists and add more localizations either via your HelpCrunch account or by adding a code snippet to your site via our API.

image

Demo chats. With several practical examples available after registration, you’ll immediately get the hang of how everything works in chat.

image

Online status.  A small green circle next to the username will hint you on who is active at the moment and can be reached out straight off.

image

Saved responses.  People hate waiting so delight them with instant answers. Whenever they ask a typical question,  just pick the right response from the pre-made list.

image

User path.  Pretty handy in helping you understand your customer’s journey – you track from where the visitor came to your site, the number of visits, first seen and last seen dates.

image

Ticketing 2.0. We added some magic and now every chat turns into a ticket! You can work comfortably just as you would do in any CRM or help desk system. Communication statuses give you an immediate idea at which point your interaction is and help prioritize your actions.

image

From now on you’ll also see who’s handling which conversation. That’ll help you distribute tasks and control the situation.

image

Quick search by name or email – It takes just seconds to find a conversation and connect with a given customer. No more headache rummaging across chat windows.

image

Operating hours. Great way to automate things if your team works a fixed schedule –  just set specific hours for each day of the week when the chat widget will automatically switch into online or offline modes.

image

Last message editing.  Yeah, we’ve all been there. We hit send and realize “O crap, there’s a mistake”. No problem! Now you can instantly correct your last message.

image

Auto messaging. We’ve also improved auto messaging to help you automate your activities, engage new users, increase conversion, maximize sales, and improve retention by using best-fitted tools for different contexts:

  • proactive chat works best to onboard new unauthenticated visitors and turn them into prospects and loyal customers. Engage customers by taking initiative and proactively starting a conversation, showing them you care and ready to help.
  • targeted chat works cool with your existing customers, helping you upsell, cross-sell, collect feedback and help out if the user is stuck at some point. You add specific criteria and target your customers with personalized messages based on their behavior.
  • email automation is better for sending promotional content or re-engaging inactive users. Based on customer data and onsite activity, you can send product announcements, special offers, email follow-ups, and/or build a consistent marketing strategy with a sequence of personalized emails.
image

We’ve also shipped a bunch of other exciting things, like  WYSIWYG editor for email messages with the ability to add your custom HTML layout, statistics for opened and replied auto messages, new messages counter,  an unsubscribe and block user options, and much more! Just go and Sign Up for your free 14-day trial!

We’re pretty sure that you’re gonna like these improvements designed with YOU in mind. Enjoy smooth communication with your customers!

Share article

Read also

Live Chat

You can use HelpCrunch live chat for free now

Oct 12, 2018 5 min read

HelpCrunch is launching its very own free subscription plan today. You can test our live chat tool for however long you wish to and upgrade it to our paid subscription plan at any point.

Anastasiia Khlystova
News

HelpCrunch is a high performer in G2 Crowd’s fall 2018 report

Oct 05, 2018 2 min read

HelpCrunch achieved a 'High Performer' position in the category of customer success tools, according to G2 Crowd's fall 2018 report. Meaning, we received a lot of positive reviews recently and are very grateful to our beloved customers.

Anastasiia Khlystova

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.