Nov 13, 2015 | 2 min read

We’ve received multiple requests for HelpCrunch messenger localization and customization. As always we hear you and try to meet your needs. This time is no different. We made it simple to customize and localize HelpCrunch messenger right from your HelpCrunch account. Here is how to do it.

Step 1

Whether you wish to localize or customize HelpCrunch messenger content, go to Settings and select Applications. Choose the application you wish to customize messenger for and click on Customization.

Step 2
Find the default HelpCrunch Messenger content under En(Default). Depending on your business needs, you can either customize default content or/and Add Localization to one or few languages.

Step 3
You can customize the welcome message on the widget, and all messages and name of fields inside HelpCrunch messenger. Once you finish customization, save all the changes. The set of messenger content that you have chosen as Default will appear on your website once you refresh your web browser.

To finish implementing localization refer to our documentation.

Customize HelpCrunch messenger to greet your customers with the message that feels right for the business and for the customer!

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